For most telehealth patient payment collection workflows, the practice should obtain and securely tokenize a payment method before the appointment, collect a confirmed copay or fixed self-pay amount when appropriate, and avoid treating an uncertain deductible or coinsurance estimate as a final charge until reliable payer information or claim adjudication...
Payer Virtual Credit Cards Are Skimming Your Reimbursements: How Providers Opt Out and Enroll in EFT and ERA
A medical practice receiving virtual credit card payments from insurance payers can generally request claim payment through the HIPAA-adopted ACH healthcare EFT standard. The practice must then complete the payer’s current EFT enrollment process, arrange ERA/835 delivery where needed, and verify that future reimbursements arrive as ACH deposits rather than...