Harley Saunders

Telehealth patient making a secure online payment during a virtual doctor visit

healthcare payments September 20, 2026 31 min read

Collecting Patient Payments for Telehealth Visits: Pre-Visit Capture, Card-Not-Present Risk, and Refund Rules

For most telehealth patient payment collection workflows, the practice should obtain and securely tokenize a payment method before the appointment, collect a confirmed copay or fixed self-pay amount when appropriate, and avoid...

Healthcare provider switching from payer virtual credit cards to EFT and ERA payments

healthcare payments September 20, 2026 29 min read

Payer Virtual Credit Cards Are Skimming Your Reimbursements: How Providers Opt Out and Enroll in EFT and ERA

A medical practice receiving virtual credit card payments from insurance payers can generally request claim payment through the HIPAA-adopted ACH healthcare EFT standard. The practice must then complete the payer’s current EFT...

March 27, 2026 13 min read

How Medical Practices Can Make Patient Payments Easier and Still Stay Compliant

Healthcare is no longer just about diagnosis and treatment; it is also about financial interactions that patients hope will be as seamless as their healthcare services. From copays at the front desk...

Payment & Billing Solutions November 6, 2025 10 min read

The Role of Payment Portals in HIPAA-Compliant Patient Billing

The financial part of patient experience matters as much as clinical care in the current health care environment. Patients look for e-commerce and retail services level of convenience in medical billing: fast,...

July 8, 2025 12 min read

ACH Return Codes Demystified: Common Reasons & How to Prevent Them

ACH return codes specify the reason a bank-to-bank payment has not worked. Every code maps to a particular problem, for example, a lack of sufficient funds or an incorrect account number. Knowing...